At Ryoyo Electro Europe GmbH, the privacy of our customers and business partners is very important to us, and we are committed to its protection. By reading this Privacy Policy you will be informed which personal information is collected from you and processed in connection with the our products, services and support that we offer.

In compliance with the EU-GDPR (General Data Protection Regulation) and other related laws such as the German Federal Data Protection Act (BDSG), we are obligated to process your personal data only under the following conditions:

 

• The personal data is collected only for valid purposes clearly explained to you by us and it is not used in any way that is not in accordance with those purposes explained to you.
• The personal data is processed in a lawful, fair and also transparent manner.
• The personal data is actually relevant to the purposes as explained by us and the processing is limited to those purposes.
• The personal data is accurate and kept up to date.
• The personal data must be kept confidential and secure and may be only processed by authorised personnel.
• The transfer of personal data to a country or organisation outside the EEA should only take place if appropriate measures are taken to protect the security of that data (such as the conclusion of contracts according to the EU Standard Contractual Clauses “SCC”).
• The data subject must be informed about and permitted to exercise his rights in relation to his personal data.

Ryoyo Electro Europe GmbH and all its employees must always comply with these principles and rules when dealing with personal data and information.

Please inform us immediately if you have noticed a breach or a likely breach of any of these principles or rules by us in order to help us to take the necessary measures.

 

Collection of your personal data

We collect your personal data when you contact us, exchange business cards, register with us to indicate your business preferences at trade fairs or conferences or place an order for our products or services as well as requesting support from us. We also collect information when you voluntarily fill in surveys, provide feedbacks, send your information to us or by corresponding with us by phone, E-Mail or otherwise, through third parties, sales distributors, local agents and others.

 

Personal Data we collect and is stored by us

We collect the following personal data from you:

• Name / Surname
• Profession / Position
• Company name
• Business address
• Phone / Mobile number
• E-Mail Address

 

Usage of your personal data

We collect your personal data to process your order, manage your account, provide support and, if you agree, to contact you by E-Mail with information about products and services by our company which we think that may be of interest to you. If you have given consent to receive marketing E-Mails, you may opt out at a later date by contacting us at:

E-Mail: info_REEU@ryoyo.com.de

Tel: +49 (0)89 208039 3996

You have the right at any time to revoke you consent for the future that we contact you for marketing purposes.

 

Processing, storage and transfer of your personal data to “third countries”

Personal data that we collect may be stored, processed in, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this Privacy Policy.

In order to provide adequate protection for the transfer of your personal data, we have concluded a contract according to the EU Standard Contractual Clauses “SCC” with our headquarters in Japan, so-called “third country” in respect of such transfers. We have installed reasonable technical and organisational measures (TOM) for the personal data we transfer.

 

Security of your personal data

The safety of your personal data is very important to us. We have taken the necessary measures, including technical, organisational and physical security measures to protect the personal data against loss, misuse, unauthorized access, disclosure, amendment, and deletion.

• All information is kept electronically safe and is password protected;
• Manual data processing can only be accessed by authorized personnel;
• We ensure that we and our Business Partners have taken appropriate data security measures
• We have installed technical and organizational measures in order to provide integrity, availability and resilience of the processing

 

Sharing of your personal data

We will only share your personal data with our headquarters, group companies and business partners who agree to protect your personal data and use it solely for the purposes specified by this Privacy Policy.

We may share your personal data with participants in our sales and marketing chain, including but not limited to retailers, resellers, distributors, integrators, order fulfillers and some sales agents and channel partners, for the limited purposes of selling, marketing or providing support for our products and services.

We may also disclose your personal data in connection with law enforcement, fraud prevention or other legal action as required by law or regulation.

Except as described above, we will not disclose your personal data to third parties for their own marketing purposes without your consent.

 

Legal Basis for processing your personal data

The legal basis for the collecting and processing your personal data by us as explained in this Privacy Policy varies on the collected and processed personal data and its context. In many cases, several legal grounds apply for the same processing:

· Your consent to process your personal data e.g. for Marketing E-Mails or other information on our products and services. You have the right to revoke your consent for the future at any time.

· To fulfil a contract or for pre-contractual measures. We will inform you upon collection whether the collection of your personal data is mandatory and of the possible consequences if you do not provide us with your personal data.

· To fulfil Ryoyo Electro Europe GmbH´s legal obligations when laws require the processing of your personal data or where we need your personal data to protect your vital interests or those of another person.

· Ryoyo Electro Europe GmbH’s legitimate interests including the delivery of our goods, services, support and/or marketing activities, always provided that our legitimate interests are not outweighed by any prejudice or harm your rights and freedom

 

Duration of storage of your personal data

As a matter of principle, we store your personal data as long as necessary for the provision of pr products and our services or we have a legitimate interest in the further storage. In all other cases, we will delete your personal data except for those we must retain in order to comply with legal obligations (for example, we may be required to maintain records for a certain period due to tax and commercial retention requirements, e.g. contracts and invoices).

 

Your rights as data subject according to EU GDPR

You have the following rights with respect to your personal data:

You have the right:

• in accordance with Art.15 GDPR, to request information about your personal data processed by us. In particular, you will be provided with information on the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed, the planned retention period, the right to rectification, deletion, limitation of processing or opposition, the existence of a The right to complain, the source of their data, if not collected from us, and the existence of automated decision-making including profiling and, where appropriate, significant information about their details;
• in accordance with Art. 16 GDPR, to immediately demand the correction of incorrect or to complete personal data stored with us;
• in accordance with Art. 17 GDPR, to demand the deletion of your personal data stored by us, unless the processing for the exercise of the right to freedom of speech and information, for the fulfillment of a legal obligation, for reasons of public interest or for the assertion, exercise or defense of Legal claims is required;
• to demand the restriction of the processing of your personal data according to Art. 18 GDPR, as far as the accuracy of the data is disputed by you, the processing is unlawful, but you reject its deletion and we no longer need the data, but you assert this, Exercise or defense of legal claims or you have objected to the processing in accordance with Art. 21 GDPR;
• in accordance with Art. 20 GDPR, to receive your personal data provided to us in a structured, standard and machine-readable format or to request transmission to another person responsible;
• according to Art. 7 para. 3 GDPR, to revoke your once given consent to us at any time. As a result, we are not allowed to continue the data processing based on this consent for the future and
• to complain to a supervisory authority pursuant to Art. 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or work or the registered office of our company.

 

Time to respond to requests

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We may notify you of changes to this Privacy Policy by email or through postal mails.

 

Contact

In connection with your data protection related rights and to this Privacy Policy please contact us:

Ryoyo Electro Europe GmbH

Leopoldstrasse 244

80807 München

Tel: +49 (0)89 208039 3996

E-Mail: info_REEU@ryoyo.com.de

 

Update: 17.05.2019